HOW TO BOOK
How I can book an apartment with Rightplace for longer stays?
Go to our website and use the search option.
Choose the city where you want to stay.
Choose the check in and the check out days.
Select the number of rooms.
Press the “search” button.
What information will I receive by email?
You will receive an email confirmation of your reservation. This includes all the details you need: the address of the apartment, procedure for checking in and other important information. Please read it carefully. Please do not forget to bring the phone number indicated in the email confirmation with you.
How I can change or cancel my reservation?
In the event of cancellation, the client will not be entitled to any refund of the amount paid to confirm the booking (the prepayment).
In the event of cancellations or modifications made with less than 15 days prior to the date of arrival, the amount paid in rent shall not be reimbursed.
If you would like to make a cancellation or to change your reservation, please send an email to email@example.com. Alternatively, you can call us at (+34) 933 041 448. Our office hours are from 9.30 AM to 6.30 PM CET, Monday through Friday.
Possible refunds will be made according to the specific terms and conditions of each apartment or failing that, according to the general terms and conditions valid for bookings made directly with Rightplace.
Can I book by phone or email?
Yes, you can make a reservation by phone by calling (+34) 933 041 448. Our customer service staff will be able to help you find the rental apartment that best suits your needs. Please note that our office hours are from 9.30 AM to 6.30 PM CET, Monday through Friday.
If you send an email to: firstname.lastname@example.org, we will email you back or call you to answer your questions and help you with your booking.
Never send any credit card information by email.
To book an apartment, payment is made online or by bank transfer.
How do I pay?
To confirm the reservation, the client must make a prepayment for the amount equivalent to the agency fees. This can be made by credit card, PayPal or bank transfer. The reservation will be confirmed when the prepayment has been made.
- Outstanding balance
The client must make the full payment with a minimum of 15 days before arrival at the apartment. The total paid will cover the first month’s rent and utilities, security deposit and final cleaning. This payment can be made upon signing the contract. The payment of the second and subsequent monthly payments must be made before the 5th of each month.
What is included in the price?
- Check-in and check-out at the usual times (please see our Terms and Conditions)
What is not included in the price?
- Agency fee for the service
- Cleaning (for details please see the apartment description)
- Additional services
- Check-in and check-out outside normal hours (please see our Terms and Conditions)
- Consumption of electricity, gas, water and Internet.
ABOUT OUR APARTMENTS
Are the apartments fully equipped?
Yes, our apartments are fully furnished, well-equipped apartments for short, mid and long stays. You will find a full list of amenities in each apartment file. All apartments have comfortable beds, wardrobes, a TV, a washing machine and a fridge with a small freezer, most also have air conditioning and heating systems).
Do I need to clean the apartment or is this taken care of?
The apartment will be perfectly clean on the day of your arrival. For longer stays (over 32 days) there is no weekly cleaning included, but extra cleaning services can be arranged upon request.
How do i get to the apartment?
Before your arrival, we will ask you to confirm your arrival time and eventual flight or train details.
We will meet you at the apartment. hand-over the keys and answer all your practical questions.
How will I receive the keys?
Upon arrival in Barcelona, please call our check-in staff (you will find the phone number in the confirmation email) and we will meet you at the apartment. During the check-in process we will hand-over the keys and answer all your practical questions.
How should I give the keys back when I check out?
The keys should be returned to the Rightplace staff member who comes to assist you with the check-out process in your apartment.
What is the check-in and check-out time?
Check-in: you can check into our apartments from 3 PM. If you would like to check into the apartment before the scheduled time, please let us know so that we can arrange an early check-in if possible.
Check-out: the apartments must be vacated on the last day of the contract during office hours. If you would like to leave the apartment between 6:30 PM and 12 AM., please let us know so that we can organize this, if possible. This service could have an additional cost.
How can I contact Rightplace if anything goes wrong?
During office hours (9:30 AM to 6:30 PM CET from Monday to Friday) our Customer Service department will be happy to assist you at 933 041 860 and in our office at Ronda de Sant Pere, 39, 3º 2ª, 08010 Barcelona. In addition, in your confirmation email you will find a phone number that you can call 24 hours a day, 7 days a week.